Welcome to our website www.giotaomi.com. We recommend that you carefully read our Privacy Policy, which we ask you to refer to whenever you visit Gio & Taomi's site and browse its pages or use its services, regardless of the fact whether you buy products or not.
Data Protection:
For Gio & Taomi it is extremely important to protect the personal data of the visitors and clients of the site (for example, the identification data) as well as the financial information (for example, the credit card number ) that these provide us. For this reason, Gio & Taomi adopts specific security policies and measures to protect your personal data. Next, Gio & Taomi will provide the information that allows you and all the visitors of the site to be fully informed about Gio & Taomi's Privacy Policy.
1. RESPONSIBLE'S IDENTITY FOR THE DATA TREATMENT
Through this privacy policy, GIO TAOMI SLU (hereinafter "THE PROVIDER" or GIO & TAOMI) with registered office at C./ Víctor de la Serna 22, Madrid 28016, ESPAÑA, email: info@giotaomi.com, Telephone +34913782573 and VAT B87564555, and with a delegation for America at the registered office of Lima 575, Ciudad Autónoma de Buenos Aires 1073, ARGENTINA, contact telephone +5491133002335, informs users who visit the website https://www.giotaomi.com of its Privacy Policy, and describes what data it collects, how it uses it and the options for users in relation to this data, including how to access and update it.
The use of THE PROVIDER's website and any of the services that are incorporated in it, implies full acceptance of the conditions that are expressed in this privacy policy.
2. DATA COLLECTION AND CONSENT
In compliance with Law 15/1999, December 13th, on the Protection of Personal Data (LOPD), Royal Decree 1720/2007, December 21th, which approves the Regulations for the development of Organic Law 15 / 1999, December 13th, on the protection of personal data, and of the General Regulation on Data Protection (RGPD) 2016/679 of the European Parliament and of the Council of April 27th, 2016, it is reported that personal data that is requested in any of the filling forms or, that can be provided to us through our email addresses, will be included in our personal data files, whose owner and responsible is THE PROVIDER.
Likewise, when a user fills out any of the forms with the personal data requested, under the RGPD, they must grant unequivocal and explicit consent, revocable, and without retroactive effect.
For all this, the user must be of legal age, 18 years old or older, to have full power and authority to provide his personal data and make purchases through this website.
We inform you that all personal data will be treated with the utmost confidentiality and in accordance with current regulations on the protection of personal data.
THE PROVIDER is not responsible for the treatment of the personal data of the web pages that the user can access through the different links that our web page contains.
This website is governed by regulations exclusively applicable to the Spanish State, which are subject to persons, both national and foreign, who might use this website.
3. LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
We inform you that all personal data will be treated with the utmost confidentiality and in accordance with the new European regulations on the protection of personal data, the applicable legislation for the collection and processing of personal data is as follows:
• Organic Law 15/1999, December 13th, on the Protection of Personal Data (LOPD).
• Royal Decree 1720/2007, December 21th, which approves the Regulations for the development of Organic Law 15/1999, December 13th, on the protection of personal data.
• Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 (RGPD).
Our files consist of the aforementioned legislation, and with the corresponding security measures. If users do not feel protected in their personal rights, they could file a claim to the Spanish Agency for Data Protection.
4. PURPOSES OF THE DATA TREATMENT
The data we request is adequate and necessary for the purpose for which it is collected; it will not be used for any other purpose other than that for which it has been provided, and in no case will it be disclosed to third parties without the consent of the owner.
The user is not obliged to provide us with his/her personal data, however, it is absolutely necessary in order to carry out the services we offer.
In accordance with the European Parliament Regulation 2016/679 and of the Council Regulation of April 27, 2016, the purpose for which personal data is collected is to: Provide information about THE PROVIDER's products, and where appropriate, billing the services offered by the same and requested by the client on this site.
Unless specifically stated otherwise, it will be considered necessary to fill in all the fields of each form, for which the user will have to provide us with its true, exact, complete and updated data.
The user will be the solely responsible for any direct or indirect damage or loss that may be caused to THE PROVIDER or to any third party, by filling in the forms with false, inaccurate, incomplete, out-of-date, or third-party data.
5. RIGHTS TO ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION FOR THE USER'S PERSONAL DATA (ARCO rights)
In accordance with the rights of the interested party contained in Chapter III for the Regulation, the user has the right to access the information that concerns him, collected in the files of the owner of the website, rectify it if it is erroneous, cancel it or oppose its treatment, in the terms established by the Law, stating so through:
• By email:
• By Postal address:
• Attaching a photocopy of your ID or document proving your identity.
It is important that, to keep the personal data updated, the owner of the website has to be informed, whenever there has been any change in them. Otherwise, THE PROVIDER is not responsible for their veracity.
If the user does not cancel his/her personal data, expressly, from the THE PROVIDER's files, it is understood that he is still interested in their incorporation, as long as it is appropriate for the purpose for which they had been obtained.
The content of the exercise of the ARCO Rights, includes the following:
• To exercise the Right of Access, any user has the right to be informed about what personal data THE PROVIDER has from him/her. The user will have the right to obtain a copy of the personal data subject of the treatment, and even provide remote access to them, if suitable.
• Regarding the right of rectification, the user is offered the possibility of rectifying personal data that may be inaccurate and that concerns the owner. The interested party will have the right to complete incomplete personal data, as long as it is not attributable to the owner of the website.
• The right of cancellation, the user requests that his/her personal data may be deleted from the owner's database.
• The right of opposition, the user requests the person responsible for the file to stop processing his/her personal data.
6. PERSONAL DATA SECURITY
THE PROVIDER informs users that it has adopted all the technical and organizational measures necessary to safeguard the security of files that contain personal data, as required by current regulations.
7. EMAIL COMMERCIAL COMMUNICATIONS
In compliance with article 21 of the Law of services of the information society and electronic commerce (Law 34/2002, of July 11, on services of the information society and electronic commerce), which prohibits the sending of communications commercials through email that have not previously been expressly authorized by the recipients:
In accordance with the new European Regulation (RGPD) 2016/279 of the European Parliament and of the Council of April 27, 2016, if the user wishes to receive commercial information, he/she must give an explicit and unequivocal consent, through THE PROVIDER's website.
If the user wishes to withdraw this consent without effect, he/she must contact THE PROVIDER through the contact form or by writing to C./ Víctor de la Serna 22, Madrid 28016, SPAIN, including/attaching a copy of your ID, or document prooving his/her identity.
8. MODIFICATION OF THIS CONFIDENTIALITY POLICY
THE PROVIDER reserves the right in the future to modify its data protection policy in accordance with his criteria, or due to a change in legislation, jurisprudence or business practice. If THE PROVIDER introduces any modification, the new text will be published on this same page, where the user may have knowledge of the data protection policy. In any case, the relationship with the user will be governed by the rules established at the precise moment in which the website is accessed and, therefore, it is mandatory to read them each time the user provides Gio & Taomi with his/her data through this website.
The website www.giotaomi.com uses "cookies", small data files that are generated by Gio & Taomi's site while users browse its pages. Cookies are used for the purpose of obtaining statistical information about the website and analysing user's behaviour. The information obtained is totally anonymous and in no case can it be associated with a specific or identified user. This information allows Gio & Taomi to adapt and improve its services to the interests of the User. However, if the user wishes, can configure his/her internet browser to warn on screen about the receipt of cookies and to prevent their installation on his/her hard drive. The user should consult his/her computer's instructions and manuals for further information.
Destination of the shipments:
Shipments will always be made in the name of the user who made the purchase. If a third person is the recipient of the shipment, it must be indicated in the shipment data and the recipient must identify himself to the courier with his identity document.
Note:
We do not ship to P. O. boxes.
For gemstones displayed in our Online Shop:
Orders received on working days from Monday to Friday before 12:00 AM will be shipped within 24 hours. Orders received from Friday to Sunday and/or local holidays will be shipped the next business day.
For custom gemstones made on request:
In the case of orders for custom-made and custom-designed gemstones, the delivery time will be agreed with the customer. Please note that custom designed orders will not accepted return nor refunds.
Note:
Some orders may take longer in case payment needs to be reviewed/confirmed.
For orders within Argentina, delivery may take between 1 and 3 working days.
For orders from the rest of the world, delivery can take between 7 and 11 working days depending on the country of destination.
Transport Company:
The orders made within Argentina will be sent with Express Registered Mail and the orders made outside of Argentina will be sent with Fedex.
Tracking service:
You will receive an email along with a tracking number of your parcel as soon as your order has been shipped. You will be able to follow the status of its delivery.
Insured shipments:
Your order is fully insured against any damage or theft that may occur during shipping. When the courier delivers the shipment, please check that the external condition of the package is in perfect condition. If it does not arrive in perfect condition, ATTENTION, do not accept the package and inform us as soon as possible by sending your details, the shipment details and the cause of the refusal of receipt through the contact form. Remember that your product travels insured to all risks and if you accepted the delivery of the package not being in adequate conditions, the insurance coverage would not be valid. A signature will be required for any delivered order, the responsibility for delivery will be the responsibility of the recipient. If you do not receive the goods personally (i.e. for delivery to a third party or where an item has been signed for by a caretaker/receiver), then the person signing for the package confirms reception and will be responsible for the package.
Right of return guaranteed:
We offer transparency, ethics, professional excellence and strict quality control in shipments with an inviolable holographic security seal ensuring that no one has touched your gemstone before. Your full satisfaction will always be guaranteed; your RIGHT OF RETURN will be immediate and without questions, provided you had not broken the tamper-evident hologram security seal.
Deadline for returns:
THE CLIENT has a period of fourteen (14) days from the date of reception of the good to exercise the right of withdrawal under the Royal Legislative Act 1/2007 of 16 November, in Defense of Consumers and Users and other complementary laws, letting him to proceed with the return of the product.
Returns from the shipping address:
In the event of a return, THE COMPANY will refund any payment received from the customer. Delivery costs will not be included. The customer will assume the direct costs of returning the goods, understanding as the postal delivery costs to be the same.
Issurance of the refund:
Once the goods have been received at our warehouse and after checking that they have not being used nor worn, that the original packaging and cases are in perfect condition and that the inviolable SEAL of the product is untouched, the amount will be refunded in accordance with the method of payment used by the customer.
Returns not accepted:
• The return of the product will not be accepted if the transparent protective plastic has been broken or if the security seal has been manipulated.
• Return of custom designed orders will not be accepted.
Cancellations are accepted before the article is sent.
We remind you that the prices indicated for shipping costs do not include import taxes (duties), which will be paid in cash at the destination by the receiver of the goods.
The purchase system is subject to the legislation in force in Argentina and in the event of any dispute, the parties agree to submit to the courts of justice in Buenos Aires (Argentina). Therefore, sales operations will be understood to be carried out at Gio & Taomi Master Cutters's address.
ESPAÑOL